Terms of service

TERMS OF SERVICE

Ozriele LLC | www.ozriele.com

Last Updated: October 15, 2026

1. Welcome to Ozriele

Welcome to Ozriele, an online boutique owned and operated by Ozriele LLC, a North Carolina limited liability company.

Our mission is to offer distinctive, practical, and thoughtfully selected products for every season.

These Terms of Service govern your use of our website, www.ozriele.com, and your purchases from our store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

2. Our Products

Ozriele offers a curated selection of home décor, seasonal merchandise, lifestyle essentials, gifts, and other specialty products.

We work with independent supplier partners who may fulfill and ship orders directly to customers.

We strive to ensure that product descriptions, photographs, prices, and availability are accurate. However, minor variations in color, appearance, packaging, and product details may occur.

We reserve the right to update our product offerings and correct errors or inaccuracies.

3. Pricing and Payment

All prices displayed on our website are in U.S. dollars unless otherwise indicated.

Applicable taxes, shipping charges, and other disclosed fees are calculated or displayed during checkout.

Payments are processed through the secure payment methods offered at checkout.

Ozriele does not intentionally collect or store complete payment card information through its own systems.

We reserve the right to correct pricing errors and may contact you regarding an affected order before fulfillment. If an order cannot be fulfilled at the agreed price, you will have the opportunity to cancel it for a refund.

4. Orders and Availability

After placing an order, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order but does not guarantee that every item is available.

Products may occasionally become unavailable because of supplier inventory changes or other circumstances.

If we cannot fulfill an order, we will notify you and arrange an appropriate refund or other resolution.

We reserve the right to decline or cancel orders involving suspected fraud, unauthorized transactions, or other legitimate reasons, consistent with applicable law.

5. Shipping and Delivery

Ozriele works with independent fulfillment partners located in the United States.

Orders containing products from different suppliers may be shipped separately and arrive on different dates.

Shipping methods, costs, and estimated delivery times are presented during checkout.

Delivery estimates are not guaranteed arrival dates.

For additional information, please review our Shipping Policy.

If an order cannot be shipped within the applicable promised timeframe, we will provide the notices and cancellation or refund options required by law.

6. Returns, Refunds, and Exchanges

Return eligibility may vary depending on the product, its condition, and any restrictions clearly disclosed before purchase.

Certain seasonal, personalized, hygiene-sensitive, or other designated products may have special return conditions.

Please review our Return and Refund Policy and any applicable product-specific terms before purchasing.

If you receive a damaged, defective, missing, or incorrect item, contact our customer support team so we can investigate and arrange an appropriate resolution.

Nothing in these Terms limits your rights or remedies under applicable consumer protection laws.

Please do not send merchandise to our business mailing address without receiving return instructions.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at ozrieleshop@gmail.com.

We will make reasonable efforts to accommodate requests before an order enters fulfillment.

Once an order has been processed or shipped, changes and cancellations may no longer be possible, subject to applicable law.

8. Customer Responsibilities

When shopping at Ozriele, you agree to provide accurate billing, shipping, and contact information.

You are responsible for reviewing your order details before completing checkout.

You agree not to use our website for fraudulent transactions, unauthorized activities, or conduct that violates applicable laws.

If you create a customer account, you are responsible for safeguarding your login credentials.

9. Intellectual Property

Unless otherwise indicated, Ozriele's original branding, logos, website text, designs, and other original content are owned by or licensed to Ozriele LLC.

Supplier product photographs, descriptions, brand names, and trademarks remain the property of their respective owners or licensors.

You may not reproduce or commercially exploit protected website content without appropriate authorization.

10. Third-Party Services

Our online store is powered by Shopify and may use third-party applications, payment processors, delivery providers, and supplier services.

These services may operate under their own terms and privacy practices.

Ozriele remains your point of contact for orders placed through our store.

11. Privacy and Security

We respect your privacy and strive to handle customer information responsibly.

Information collected through our website is processed as described in our Privacy Policy.

Please review that policy to understand how personal information may be collected, used, shared, and protected.

12. Website Availability

We strive to maintain an accessible and functional shopping experience.

However, our website may occasionally experience maintenance, technical interruptions, or service disruptions.

We cannot guarantee uninterrupted website availability or that every technical issue will be resolved immediately.

13. Warranties and Liability

Product warranties, where applicable, will be described in the relevant product information or provided by the manufacturer or supplier.

To the extent permitted by applicable law, Ozriele is not responsible for losses arising solely from circumstances beyond its reasonable control.

Nothing in these Terms excludes or limits liability, warranties, consumer rights, or remedies that cannot lawfully be excluded or limited.

14. Changes to These Terms

Ozriele may update these Terms of Service to reflect changes in our business, operations, or legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Changes will not retroactively eliminate rights customers have under existing orders or applicable law.

15. Governing Law

These Terms are governed by the laws of the State of North Carolina and applicable United States federal law, without limiting any mandatory consumer protections that apply to your purchase.